Privacy Policy

Aquarion Water Company (“AWC”) is serious about protecting your online privacy. We understand you may have concerns how information about you is gathered and shared, and we appreciate your trust that we will do so sensibly and with care. As a visitor to the AWC website, it is important for you to know how we gather and disseminate information that may be collected from you through our website located at or any of AWC’s successor sites (collectively referred to as the "Website"). This Privacy Policy generally describes what information we may collect from you online, how it is collected and used, and with whom it is shared. In general, to safeguard our customers’ information, we will only allow access to or disclose customer information to third parties as required by law, as necessary in the conduct of our business, or as requested in writing by the customer. AWC reserves the right to change this policy at any time by posting a new Privacy Policy in its place and posting a conspicuous notice on our homepage. Therefore, you are responsible for checking our home page and this Privacy Policy periodically for changes. Your continued use of the Website following any changes to the Privacy Policy will constitute your acceptance of such changes.

Use of the Website is governed by our Terms and Conditions of Use (“Terms of Use”), which may be modified from time to time. By using the Website, you agree to the collection and use of information by AWC in accordance with this Privacy Policy. The data collected on the Website belong exclusively to the AWC, and AWC is solely responsible for creating and maintaining this policy.

If you disagree with how AWC may collect or use your personal information under this Privacy Policy, you should not use the Website.

1. How We Collect Information

Personal Information. AWC does not collect personally identifiable information from you unless you provide it to us voluntarily. For example, if you submit a form through the Website, we may collect the following information: first and last name, company/organization name, street address, city, state, zip code, telephone number, email address, and subject of inquiry (collectively, “Personal Information”).

Website Use Information. AWC may receive certain types of information automatically when you access the Website, such as your browser type and internet protocol (IP) address. While our system may collect this information, we generally do not identify you or match this information with your other personal information; however, we reserve the right to do so under certain circumstances (including, but not limited to, reporting to law enforcement authorities or in response to subpoenas). The information is used to diagnose Website technical problems, facilitate your use of the Website, or track aggregate Website traffic patterns. We may share this aggregated data with third parties. Cookies, or text files, may be placed on your computer or browser device by a website when you visit that website. Cookies identify your computer or browser device and record your preferences and other data about your visit to that website so when you return to the site, the site can personalize your return visit. AWC may use cookies to collect information about your visit to determine which of our areas, features and forums are most popular, to personalize and improve your Website experience with AWC, and to complete transactions you may request. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. By prohibiting the use of cookies, however, you may restrict your access to certain types of content or features.

2. How We Use or Share Information

AWC limits its use of collected information as follows:

If you voluntarily provide Personal Information, we may enter your information into a database in order to contact you to: 1) supply you with information that you have requested; 2) send you information or updates about our Website or services, including newsletters; or 3) any other purpose for which you provide such information or any other purpose with your consent.

Non-personally identifying information automatically collected through your use of the Website may be used and shared with third parties to improve our site and service to you.

Except as otherwise expressly noted in this Privacy Policy, AWC will not share, sell, or otherwise disclose your Personal Information to third parties other than AWC affiliated companies without your consent or unless required by law.

3. User Options

AWC respects your privacy and recognizes that you may wish to modify our use of your Personal Information. Therefore, you may request that we revise or delete your Personal Information, or discontinue contact with you. If you contact us with a request, all reasonable efforts will be taken to ensure that your request is complied with promptly.

4. Transfer of Business Assets

We reserve the right to disclose, share and/or otherwise transfer user information, including, without limitation, personal information, in connection with a corporate merger, acquisition, consolidation, the sale of substantially all of our assets, or other fundamental corporate change, whatever form it may take.

5. Children's Privacy

Children under thirteen (13) should not send any information about themselves to AWC. We do not collect personally identifiable data from any person that we know to be under the age of 13. If we learn that a child under 13 has submitted information to AWC through any part of the Website, we will attempt to delete this information as soon as practical.

6. Online Payment and Other Links to Third Party and Co-Branded Websites

The Website contains several links to third party websites. AWC is not responsible for and cannot control the privacy practices or the content of these other sites. We encourage you to read these other website privacy policies. Without limiting the foregoing, if you choose to make payments online, you will leave the Website and be directed to a third party website where you may be asked to provide personal information such as your AWC account number, name, address, e-mail address and phone number. By utilizing such third party service, the information you provide will fall under such company’s terms of use and privacy policy. AWC is not responsible and cannot be held liable for any use of such third party websites or the handling of any information you provide to such websites.

Contact AWC:

If you have any questions about this Privacy Policy or would like to request a change to your personal information, please contact our Customer Care Center.

This policy is in effect as of April 1, 2018.

Customer Service Live Chat

Complete the captcha below to be directed to our secure chat service.