When does the shut-off moratorium end?

All shut-offs for nonpayment have been suspended until the following dates:

• Connecticut: October 1, 2020
• New Hampshire: September 14, 2020
• Massachusetts: End date to be determined

Payment assistance options

Aquarion continues to offer flexible, extended payment plans for any past due amount as well as a customer assistance program to help eligible customers who are having difficulty paying their water bill.

Payment plans allow customers to pay past due balances over a period of up to twenty-four months and guarantees no service disconnection as long as the approved payment amount is made for the duration of the plan. With a payment plan, customers are not required to make a down payment, and will avoid fees and interest charges for the duration of the plan.

Qualifying Aquarion customers may also be eligible to receive a one-time assistance voucher in the amount of $50 to $250.

Customers can learn more about these programs by contacting Aquarion Customer Service at 1-800-732-9678, Monday through Friday, between 8:00 a.m. and 5:30 p.m., or by visiting www.aquarionwater.com/assistance.